All our orders are processed and shipped within a maximum of 7 business days. Except in the case of a pre-order the processing time is not guaranteed.
Express delivery (Purolator):
- Comes with a tracking number
- Delivery time between 2 and 4 business days (may vary depending on the region)
- Ken & Jame assumes no responsibility for delays or losses
- Orders of $ 150 and more benefiting of free shipping will be shipped with Purolator
Please Note: Ken & Jame is not responsible for any product delay, loss or theft when delivering products to the postal service. Once your package is in Purolator's hands, if you have any questions you should contact them directly. In addition, it is important to take a good look at the information related to your order as we are not responsible for any address errors during your checkout. If the address you provided to us is not valid and the package comes back to us, we will advise you of an additional charge to re-route the package to you.
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